You can delete your Vercast account yourself, at any time, from inside the app or from the web console. Vercast is made by O2 Global. Deletion is permanent and immediate — it removes your sign-in and your personal data, and it cannot be undone.
From the Vercast app, on iPhone, iPad or Android
Open Settings and tap the first row, which shows the email address you signed in with. Scroll to Delete account, read the confirmation, then tap Delete my account. Your account is removed straight away and the app signs you out.
From Vercast Studio
Open Settings, then Account, then Delete account, and confirm. It is the same account and the same deletion — you do not need to do it twice.
From the web console
Sign in at vercast.app, open Settings, and use Delete account.
If you no longer have the app installed
Write to us from the Support page at vercast.app/support, from the email address on the account, and ask us to delete it. We will confirm when it is done.
If you are the only administrator of an organization, deletion is refused and the organization is named. Make another member an administrator, or delete the organization, then delete your account. This is deliberate: it stops a church being left with nobody who can manage its members, events or billing.
What is deleted
- Your sign-in: your email address, your password, and any Google or Apple sign-in linked to it.
- Your name and profile details.
- Your organization memberships, and any event or session you were assigned to.
- Your devices and notification tokens, and your notification history.
- Your saved events, your downloaded library records and your language preferences.
- Support conversations you opened with us, including our replies.
- Your quiz and draw entries, and any song revision you asked for.
What your organization keeps
Material you created for an organization stays with that organization. Your name is removed from it, but the material itself is not deleted — a church does not lose its songs and its services because the person who entered them closed their account.
- Songs, songbooks, events, sessions and event elements you created — kept, with your name removed.
- Administrative audit records — kept, with you recorded as an anonymous actor, so the record of what happened stays intact.
- Subscription and purchase records — kept for accounting and to reconcile with Apple and Google, with the buyer identity removed.
Timing and retention
Deletion runs at the moment you confirm it. Nothing is queued, and there is no waiting period during which the account can be recovered. After that, the only remaining copies are the routine encrypted backups we take of our database for disaster recovery. Those are kept for 7 days and then overwritten, so 7 days is the outside limit on how long any trace of a deleted account survives anywhere in our systems. Backups are only ever used to recover the whole database from a failure — never to restore a deleted account.
Questions, votes, quiz answers and draw entries you send during a live event are held in a separate short-lived store, so the desk and the screens can read them while the event is running. They are deleted automatically within 24 hours, whether or not you delete your account.
Song notes you wrote on your phone or tablet are stored only on that device and were never sent to us. Deleting the app removes them. Deleting your account does not, because we never had them.